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CTS Service Desk Specialist

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Date: Apr 19, 2019

Location: Saint-Petersburg, Russia

Company: Deloitte & Touche CIS

Deloitte is seeking a Service Desk Specialist to join the CIS Technology Services (IT) group within the Internal Client Services department at the Saint-Petersburg office.

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Deloitte is one of the leading international professional services firms that offers audit, consulting, corporate finance, enterprise risk, and tax and legal services. Deloitte is represented in six of Russia's largest cities, including Moscow, Saint Petersburg, Ufa, Ekaterinburg, Novosibirsk and Yuzhno-Sakhalinsk, where over 2100 of our specialists are employed.
Our vision and strategy, developed in collaboration with leadership and member firm partners from around the world, focuses on working together As One across geographic, functional, and business borders to deliver excellence in all of the services provided by the member firms.

HR and Payroll is configured for Deloitte member firms across CIS. SAP standardized Russian and Ukrainian payroll with multiple customer enhancements. An unique Deloitte in-house payroll solution is used for Kazakhstan. User interface is implemented via Enterprise Portal.

 

The role will include:

  • Provide 1st level support to internal clients by phone, written request, or physical interaction;
  • Install and configure computers and other equipment both hardware and software parts;
  • Develop end-user documentation such as user guides, policies and procedures, training materials, etc;
  • Assist other team members, knowledge sharing, team player;
  • Provide stock and inventory management in line with ITSM model and internal Deloitte rules;
  • End user training: preparation of materials, courses handling, feedback collection.
  • Organize administrative function of network facilities.

 

Requirements:

  • Higher technical education;
  • Good knowledge of computer hardware and software Win 10 as mandatory requirement;
  • Practical knowledge of installation and maintenance of computers;
  • Written and verbal communication skills in Russian and English;
  • Working experience in IT area no less than 6 months;
  • User-friendly, polite, patient; Able to explain technology in simple, understandable way;
  • Ready to work under pressure\overtime (seldom);
  • Ready to learn and share the knowledge;
  • Team player with strong interpersonal skills.


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