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Senior - Internal business processes documentation and optimisation specialist

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Date: Dec 14, 2018

Location: Kiev, Ukraine

Company: Deloitte & Touche CIS

Deloitte is seeking a Senior Internal business processes documentation and optimisation specialist  to join the Strategy team at the Kyiv office.


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Deloitte is one of the leading international professional services firms that offers audit, consulting, corporate finance, enterprise risk, and tax and legal services.

Our vision and strategy, developed in collaboration with leadership and member firm partners from around the world, focuses on working together As One across geographic, functional, and business borders to deliver excellence in all of the services provided by the member firms.


The role will involve:

  • Report to the service line leader
  • Create business process documentation/workflows for the main internal processes within Deloitte Ukraine (covering Talent, Finance, Procurement, Marketing, IT etc.):
    • Identify key activities within defined business processes;
    • Document business processes, focus on entire process from start to end;
    • Collect and document job descriptions for all positions in Internal Client Services;
    • Review information received  to ensure that the outputs of processes are leading to the desired results
  • Evaluate  existing processes and identification of opportunities for improving of function performance:
    • Critically assess the existing processes to: (i) identify risks associated with the processes; (ii) identify inconsistencies in or conflicts between processes (iii) ensure that the processes are arranged to get best possible outcome in the most efficient manner
    • Suggest and lead implementation of improvements to the processes, including change/automation of workflows
  • Ensure proper and timely communication with the key stakeholders in order to align the understanding of the analysed business processes outcomes as well as deliver key results of the analysis



  • 3+ years of experience in Audit/Financial services/Risk management department with an international professional services firm or 3+ years of experience in Project management/Business Process analytics
  • Experience in well international recognized companies or Ukrainian Big Companies, Big4 company (desirable)
  • Experience in 1+ project on optimization of business processes, documenting business processes 
  • Advanced user of MS Excel, MS PowerPoint, MS Visio (or similar  tool for workflows documentation)
  • Advanced written and spoken English, fluent Ukrainian and Russian
  • Strong analytical skills, self-directed, team-oriented
  • Ability to develop a vision of a “big picture”
  • Excellent organizational and time management skills
  • High degree of self-motivation
  • Excellent communication skills


We offer:

  • Insurance coverage: life, health and travel
  • Fair remuneration
  • Exciting work in a "Google" type office environment
  • Superb career growth opportunities


Corporate citizenship

At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live by our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society, and make an impact that matters.

Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model in terms of quality, integrity, and positive change.

At Deloitte we are completely committed to attracting and retaining professional and ambitious talent and as such we are absolutely dedicated to investing in and helping our people to excel. The fact is we believe building strong relationships with our people is as important to the success of our business as building strong relationships with clients.
We are flexible in our approach and are committed to changing, adapting and improving both internally and with regard to the services we offer our clients. As a result, we look for candidates who are not only skilled professionals in their field, but who can also partner with us - candidates who are able to adapt, change and drive this exciting improvement forward with us. We are dedicated to giving you all the tools available to fulfil your potential and we are able to offer you our 100 percent commitment as your career partner for the journey.

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

Please note that you will be asked to provide your passport details in order to complete the application process.


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